Time Warner Cable Issues

Update: This issue has been resolved. Time Warner is now allowing data to flow normally again as the major outage has been restored.

We have become aware of a major Time Warner Cable problem impacting our customers that began yesterday. It appears that as a temporary measure, they are throttling a lot of non-standard browsing traffic that is impacting the performance of our customers.

The symptoms (other than the customers that are completely offline) are capped speeds of about 5Mbps rather than your normal fast connection speed to Viking. This problem should be fixed when Time Warner removes the throttle and allows traffic to flow normally again. This will likely happen when they fix whatever issue is causing the widespread outage.

I will update this page with further information as it becomes available.

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