DNS Updates

We are currently investigating a problem with Google DNS that is causing long hangs for users when they are resolving domain names (when you first visit a site by entering the URL in the address bar, it is slow).

We will be issuing a rolling restart of all clusters to resolve the issue by pushing a different DNS server to our customers.

Downtime for each cluster should be less than 1 second. You may need to reconnect to the service is your client fails to auto-resume after the restart of the cluster.

I will update this post when the process is completed.

Update1: The Chicago cluster has been switched to a new set of DNS servers. Performance should now be back to normal for all users on that cluster.

Update2: The Phoenix cluster has been switched to a new set of DNS servers. Performance should now be back to normal for all users on that cluster.

Update3: The New York City cluster has been switched to a new set of DNS servers. Performance should now be back to normal for all users on that cluster.

Update4: The Amsterdam cluster has been switched to a new set of DNS servers. Performance should now be back to normal for all users on that cluster. You may see improved DNS performance over typical, because we have moved to FreeDNS on our European servers, which are based in Austria. The old servers were in the United States so response times were sluggish.

The problem should now be resolved for all users.

-Derek

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